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Returns Policy

Customer must call in or e-mail Detecto’s Customer Service Dept. and request a Return Authorization (RA) number.

Detecto Customers
Email:  •  Toll-free: 1-800-641-2008

  • Customer must provide original sales order or purchase order number at time of request for RA.
  • Product must be packaged for return, either in original packaging or in packaging that will prevent damage in transit.
  • RA number must be written on the outside of the packaging or the shipping label must be attached as provided on confirmation paperwork from customer service.
  • A minimum 25% restock fee applies to any item returned for any reason other than manufacturing defect.
  • A reduced restock of 10% will be offered if a re-order of greater value is placed at the time the RA is requested. The returned item must be returned in good unused condition and packaged appropriately to prevent damage in return shipment.
  • Calling the Tech Support Dept. or returning product at Tech Support’s recommendation does not waive the requirements for proper packaging or how restock is applied.
  • Manufacturing defect is determined at the time the RA is received by Detecto and evaluated by Quality Assurance.
  • Detecto Scale is the sole judge of what constitutes a manufacturing defect.


Detecto — Statement of Limited Warranty – General Warranty

Detecto Scale warrants its equipment to be free from defects in material and workmanship as follows: Detecto warrants to the original purchaser only that it will repair or replace any part of equipment which is defective in material or workmanship for a period of two (2) years from date of shipment. Detecto shall be the sole judge of what constitutes a defect.

During the first ninety (90) days Detecto may choose to replace the product at no charge to the buyer upon inspection of the returned item.

After the first ninety (90) days, upon inspection of the returned item, Detecto will repair or replace it with a remanufactured product. The customer is responsible for paying for the freight both ways.

This warranty does not apply to peripheral equipment not manufactured by Detecto; this equipment will be covered by certain manufacturer’s warranty only.

This warranty does not include replacement of expendable or consumable parts. This does not apply to any item which has deteriorated or damaged due to wear, accident, misuse, abuse, improper line voltage, overloading, theft, lightning, fire, water or acts of God, or due to extended storage or exposure while in purchaser’s possession. This warranty does not apply to maintenance service. Purchased parts will have a ninety (90) day repair or replacement warranty only.

Detecto may require the product to be returned to the factory; item(s) must be properly packed and shipping charges prepaid. A re­turn authorization number must be obtained for all returns and marked on the outside of all returned packages. Detecto accepts no responsibility for items lost or damaged in transit.

Conditions Which Void Limited Warranty

This warranty shall not apply to equipment which:

  1. Has been tampered with, defaced, mishandled or has had repairs and modifications not authorized by Detecto.
  2. Has had serial number altered, defaced, or removed.
  3. Has not been properly grounded according to Detecto’s recommended procedure.

Freight Carrier Damage

Claims for equipment damaged in transit must be referred to the freight carrier in accordance with freight carrier regulations.

This warranty sets forth the extent of our liability for breach of any warranty or deficiency in connection with the sale or use of the product. Detecto will not be liable for consequential damages of any nature, including but not limited to, loss of profit, delays or expenses, whether based on tort or contract. Detecto reserves the right to incorporate improvements in material and design without notice and is not obligated to incorporate improvements in equipment previously manufactured.

The foregoing is in lieu of all other warranties, express or implied including any warranty that extends beyond the description of the product including any warranty of merchantability or fitness for a particular purpose. This warranty covers only those Detecto products installed in the forty-eight (48) contiguous continental United States.


DETECTO   •   Ph. (800) 641-2008   •   •   203 East Daugherty St., Webb City, MO 64870

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